Privacy Policy

At mysite-name, we’re dedicated to protecting your personal information while providing exceptional pet grooming services in England. This policy outlines how we collect, use, and safeguard your data, ensuring full compliance with UK GDPR and the Data Protection Act 2018. Your trust matters, and we keep your details secure so you can focus on pampering your pet.

1. What Information We Collect

We collect only the details you share when booking grooming services or contacting us. This includes your name, email address, phone number, and information about your pet, such as breed or grooming preferences. If you provide additional details, like appointment times or special care needs, we use them to tailor your pet’s grooming experience.

We may also gather anonymised data, such as website usage patterns or popular grooming services, to improve our offerings. This data is never linked to you personally unless you explicitly consent.

2. How We Use Your Information

Your data helps us deliver a smooth and personalised grooming experience. We use it to:

  • Respond to inquiries about grooming services, such as basic care or SPA treatments.
  • Process your bookings and schedule grooming sessions for your pet.
  • Contact you with appointment confirmations, reminders, or follow-up care tips.
  • Send you relevant pet care updates or promotions, but only if you’ve opted in.

We handle your information carefully, using it only to enhance your pet’s grooming experience and never for unrelated purposes.

3. Securing Your Information

Your data’s security is a priority. We use industry-standard encryption to protect your details from unauthorised access. Only our trained team, following UK data protection standards, handles your information. We regularly update our security measures to keep your data safe, so you can book grooming sessions with peace of mind.

Whether you’re scheduling a home visit or a salon appointment, we ensure your information is securely managed throughout.

4. Consent to Data Use

By providing your details through our website, phone, or email, you consent to us using your information to manage your grooming bookings and inquiries, as described in this policy. You can withdraw this consent at any time by contacting us, and we’ll promptly respect your preferences.

5. Sharing with Third Parties

We share your data only when necessary to deliver our services, such as with payment processors or home grooming partners. We may also share data if required by law, for example, to comply with UK regulations. All third parties we work with are bound by strict agreements to protect your data in line with UK GDPR.

We never sell or share your information for marketing purposes outside our grooming services, ensuring your data stays secure.

6. Your Rights Under UK GDPR

As our valued client, you have full control over your data. Your rights include:

  • Accessing the personal information we hold about you at any time.
  • Requesting corrections or updates to any inaccurate or outdated details.
  • Asking for deletion of your data when it’s no longer needed for your bookings or services.
  • Objecting to specific uses of your data, such as promotional communications.

To exercise these rights or ask questions, email us at: [email protected]. We’ll respond promptly to address your needs.

7. Data Retention Period

We retain your data only as long as necessary to manage your grooming bookings, appointments, or follow-up communications, such as reminders or invoices. Typically, this means keeping your details for the duration of your engagement and a short period afterward, as required by UK regulations. After that, we securely delete or anonymise your data.

If you request deletion earlier, we’ll comply promptly, ensuring no unnecessary data is retained.

8. International Data Transfers

If your data is transferred outside the UK (e.g., for cloud-based booking systems), we use UK GDPR-compliant safeguards, such as standard contractual clauses, to ensure its security. We carefully vet all partners to maintain the same level of protection you expect from us.

Questions about your data or our processes? Contact us at: [email protected]. We’re here to provide clear answers and keep you informed.